Refund policy

At Shams Jewelry, each piece is crafted on demand exclusively for you. For this reason, we kindly ask you to review the information below before placing your order.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided that production has not yet started.

To request a cancellation, please contact us at info@shamsfinejewelry.com, including your order number and contact details.

Once production has begun, cancellations are no longer possible.

Returns

Due to the made-to-order nature of our jewelry, returns are not accepted unless the item is defective, damaged, or incorrect upon delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@shamsfinejewelry.com, providing:

• your order number

• clear photos of the item and its packaging

• a brief description of the issue

If the issue is approved, we will arrange a replacement or a refund at no additional cost.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Made-to-order or custom jewelry

• Personalized items

• Sale items

• Gift cards

Exchanges

We do not offer exchanges.

In case of approved damage or error, our team will manage the resolution directly.

Refunds

If a refund is approved, it will be issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@shamsfinejewelry.com.

Governing Law

This policy is governed by and interpreted in accordance with the laws and regulations of the United Arab Emirates.